KSavage__Resume.pdfRecently, I've continued my education in cybersecurity as I further align myself with my long term careers goals. Cybersecurity should never be an afterthought. My current experience encourages strengthening policies, procedures, and employee knowledge. Frameworks I'm familiar with are NIST, ISO 27001, SOC, and PCI-DSS.
Shortly after moving to Atlanta, GA , I was contacted by a recruiter via LinkedIn who thought I would be a great addition to Convoy. Not only was Convoy seeking to reduce emissions level by reducing the amount of truck drivers riding empty, the have multiple core values that I align with. Those values are Start with the customer, Take ownership, One team, Bring out the best in others, Raise the bar, Have a sense of urgency, Love problems, not solutions, Know why, Think big, Challenge ideas, respect decisions, Dive deep, Innovate deliberately.
Work experience
2023 - Present
[Redacted]
Information Security Analyst (GRC)
Modify technical documentation so company (SOP) standard operating procedures are updated for end users handling authorized softwares
Monitor compliance reporting & user actions to enforce accountability and increase confidentiality
Evaluate opportunities by performing mock vendor risk assessments to observe patterns
Provide oversight and coordination for policies, procedures, and compliance regulations
2021 - 2023
Convoy
Customer Account Manager
Identified trends on data composed from Metabase.
o Collected queries using SQL
o Enhanced weekly punctual pickup and delivery above 90%
o Decreased scheduling error rate below 10% and increased resolution rate above 90%
Investigated several incidental cases on KingPin to decipher fault, identify claims, and determine if monetarily collectible by flagging results to the incidentals team to collect
Oversaw various shipper accounts regarding scheduling deliveries, authenticating bill of ladings, investigating claims for overages, shortages, damages, lumper receipts, and reporting complications during transit
Performed Deep dive numerous incidentals to determine fault and if monetarily collectible by flagging results to incidentals team on Slack
2020 - 2021
American Eagle Outfitters
Assistant Manager (Merchandising Team Lead)
Mapped floorset visuals based on document provided and allocate tasks to associates using the FAST worksheet in the numbers app to monitor productivity and 5S standards
Developed and cross-trained associates in multiple areas for for individual growth and development
Explored weekly top styles and merchandise sales category reports to review past sales for opportunities and wins
Education
Degree received
California University of Pennsylvania (PennWest) - California, PA
Bachelors of Science, Computer Engineering Technology
Associates of Science, Technical Studies
Relevant Coursework
Scientific & Technical Writing
Technical Computing using Java
Linear Algebra
Electrical Circuits
Python